Shipping policy
True Theory Shipping Policy
Thank you for shopping with True Theory! We're proud to offer free standard shipping on every order — no minimum required.
Processing Time: All orders are processed and fulfilled within 2–5 business days (excluding weekends and holidays) after payment is confirmed. You'll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Options (United States)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days after processing | FREE |
| Express Shipping | 1–3 business days after processing | $7.99 |
Order Tracking: Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.
Lost or Delayed Packages: If your package appears lost or hasn't updated in tracking for more than 10 business days (standard) or 5 business days (express), please reach out to us, and we'll make it right.
Incorrect Address: Please double-check your shipping address before placing your order. True Theory is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us: Have questions about your order? Email us at weartruetheory@gmail.com — we're happy to help!